Refund policy

Last updated: September 24, 2026

We want you to be happy with your purchase from Planet Pop Pop. If there is a problem with your order, please contact us and we'll do our best to make it right.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 30 days of delivery at hello@planetpoppop.com.

Please include your order number, a brief description of the problem, and photographs showing the product and, when applicable, the shipping packaging.

After reviewing the issue, we may offer a replacement or refund, as appropriate.

Please do not return a damaged or incorrect product unless we provide return instructions.

Returns

Because some of our products are printed or produced specifically for each order, we generally do not accept returns or exchanges for change of mind, accidental purchases, or incorrectly ordered items.

If you believe there are special circumstances regarding your order, please contact us at hello@planetpoppop.com and we'll be happy to review your request.

This policy does not limit any rights you may have under applicable consumer protection laws.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at hello@planetpoppop.com and include your order number.

We will make every reasonable effort to accommodate your request. However, because orders may enter production or fulfillment shortly after they are placed, we cannot guarantee that an order can be changed or canceled once processing has begun.

Refunds

If a refund is approved, it will generally be issued to your original payment method.

Please allow several business days after a refund is processed for it to appear on your account. Processing times vary by bank, credit card company, and payment provider.

Original shipping charges are generally non-refundable unless the refund results from an error on our part or a damaged, defective, or incorrect product.

Lost Packages

If your tracking information indicates that your package has been delivered but you cannot locate it, please first check around the delivery location, with household members or neighbors, and with the shipping carrier.

If you still cannot locate your package, contact us at hello@planetpoppop.com and we'll help determine the appropriate next step.

Returns Sent Without Authorization

Please contact us before returning any product. Products returned without prior authorization may not be eligible for a refund.

Questions

If you have questions or concerns about an order, please contact:

Planet Pop Pop
Email: hello@planetpoppop.com

We want every Planet Pop Pop customer to have a great experience and will make reasonable efforts to resolve legitimate order issues.